Ngobe Nganga – Nominee, MITC 2021 Hero Award
Ngobe is a direct support professional (DSP) who worked in a “sleepover” program, supporting an individual from Sunday to Thursday around the clock throughout the pandemic. The person he supported had behavioral challenges that required significant energy and engagement to manage. Ngobe excelled at understanding the individual’s limited communication, reading his gestures and tone of voice to understand what he wanted. Ngobe always explained what was happening and why. He was so calming and gentle in his communications that the individual did well despite the dramatic changes in his routine. Ngobe also volunteered to work at other homes whenever needed on the weekends. Ngobe is a go-to person, flexible and incredibly kind.